Dates
When do lessons start in schools?
You can find the lesson start dates here Term Dates – Camden Music
What are the Saturday centre term dates?
You can find the Saturday centre term dates here Term Dates – Camden Music
Lessons & Groups
How long will I have to wait for a place for my child? Where is my child on the waiting list for lessons?
Once you have applied for lessons, your child will be placed on a waiting list. Due to the high volume of applications, we are not able to provide regular updates on the waiting lists, but we will let you know as soon as a place is available. Piano is very popular, and there is usually a wait for piano lessons in most schools.
How do I cancel my child’s lessons or group membership?
Log into your Camden Music online account, go to your child’s activities, select “De-register”, and follow the instructions.
Why didn’t my child get their lesson this week?
If you have a query about a missed lesson, you can contact us at camdenmusic@camdenlearning.org.uk. We will contact the tutor.
When will the missed lesson be made up?
Please refer to our Terms and Conditions
Can I confirm my year 6 child will continue the lessons in their secondary school?
You are able to log into your Camden Music account and register your child for lessons at their new school. We will send an offer before the start of term.
Payments
Have I paid?
You are able to view your payments by logging into your Camden Music account. Go to invoices at the top, then paid invoices.
How much do I have left on my account?
You can view your balance by logging into your Camden Music account. Go to invoices at the top.
Can you use childcare vouchers to pay for music lessons?
We are not able to accept childcare vouchers as payment for music lessons.
Can I change the lesson to a shorter/ shared one to save money?
Yes, if there is someone of the same level and age waiting for a shared lesson we can change the lesson length. If there is no one to share with we can reduce the length to a minimum of 20 minutes.
Instruments
The guitar /violin /cello needs a new string what shall I do?
You are responsible for replacing strings. You can purchase a new string online or in a music shop. Your child’s tutor should be able to put this on for you.
What is the best make and model of instrument to buy for my child?
Your child’s tutor should be able to advise on the best instrument for your child. We can help purchase a new instrument through the Assisted Instrument Purchase scheme. Please see details here Buying a new musical instrument – Camden Council
Holiday Courses
Can I have a refund for a course if my child can’t attend?
No. There is an annual membership fee, and we do not charge per course.
Can I pay per course?
No. There is an annual membership fee instead. This annual fee is divided into three instalments.
What do I do if I want my child to move up a group?
Children progress to more advanced groups when they are ready. Our tutors will let us know when a child should move to the next group.
My child hasn’t had any instrument lessons. Can they join a holiday course?
Children need to have had at least a term of lessons, either individually or in class.
How old do children need to be to come to the holiday course?
Children need to be in Year 3 or above.
Does my child have to come on all three days?
Yes. This is so they are ready for the end-of-course concert!
Senior Saturday Music Centre
Where does Senior Saturday Centre take place?
We meet at Camden School for Girls, Sandall Road NW5 2DB.
At what age can my child start Senior Saturday Centre?
Children can come to the Senior Centre from year 6 and over.
Can I speak to my child’s teacher on Saturday morning?
Yes, please speak to Catherine in reception and she will make an appointment for you during your child’s lesson time. You can also contact your child’s tutor through their Instrumental practice diary.
How do I let the Senior Saturday Centre know my child will be absent?
Please email camdenmusic@camdenlearning.org.uk or text 07956 317 444 on a Saturday morning.
Can missed Saturday lessons be made up?
We are sorry but it’s not possible to make up lessons missed on a Saturday. The ten weeks are fixed.
Can I swap my child’s group during the term?
We prefer your child to change groups at the end of term. This gives our tutors time to plan.